Opportunity window for spontaneity

In conversation, the opportunity window for spontaneity is in the slight pauses when you think of something to say.

The lag introduced in video call conversations shortens this opportunity window and makes it more stressful to share your thoughts without interrupting another person.

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Video calls are not an adequate substitute to in-person communication

Slight inconsistencies in digital communication create incredibly frustrating experiences. With video calls, the lag, and lack of spatial awareness that is central to in-person communication creates a mismatch of expectation and shortens the Opportunity window for spontaneity.